Question 1

Where is LaptopsAnytime™ based?

Accepted Answer

Java Connections LLC dba LaptopsAnytime      is headquartered in Dallas, TX with offices in California, Ohio, Connecticut, Pennsylvania, Washington and Florida. Systems ship FOB from Hayward, CA.

Question 2

DOES LAPTOPSANYTIME CONCEPT, DESIGN, ENGINEER AND BUILD ITS OWN HARDWARE AND SOFTWARE SYSTEMS?"

Accepted Answer

LaptopsAnytime concepts, designs, engineers and builds its own proprietary hardware and software which are adapted to meet the needs of diverse customers and industries and their asset needs.

Question 3

WHAT TYPES OF SYSTEMS DOES LAPTOPSANYTIME OFFER? ARE THEY BUILT IN THE UNITED STATES? DOES LAPTOPSANYTIME SELL DIRECT OR THROUGH RESELLERS?

Accepted Answer

LaptopsAnytime builds one-of-a-kind UL-Approved Kiosk Systems, 100% Made in America, with full accountability to help facilities manage the checkout of assets ranging from laptops, tablets, portable power chargers and critical assets of all varieties.
Systems are highly configurable both with respect to size and configuration and devices supported. All systems are built-to-order in concert with LaptopsAnytime.
Our Systems combine proprietary hardware and software and adapt to meet your needs and requirements. 
Additionally, all kiosks can manage multiple device or asset types, separated by row of the kiosk. We call these multi-device kiosks "Combo" Kiosks.
Other than Australia/New Zealand where we partner with a local reseller, LaptopsAnytime’s Team is set up to sell direct with our own Sales Team in our core markets. However, we will partner with 3rd Parties if it is beneficial to do so.

Question 4

WHAT DIFFERENTIATES LAPTOPSANYTIME AND ITS SYSTEMS  FROM OTHER COMPANIES AND PRODUCTS?

Accepted Answer

LaptopsAnytime Kiosk Systems are designed to be a "intelligent", “fully accountable” and “space-saving” solution to extend round-the-clock untethered access to laptops (and   other critical assets) in designated spaces for authorized users. 
Experience the upside of 24/7 automation and system integrity with systems that help you avoid the consequences of not having the right systems in place.
By automating the recharging and resetting of laptops/tablets to their pre-set format in between uses and providing the flexibility to set staff or student ID card for free operation (with or without overdue fines in a library setting), systems are an attractive way to meet the expanding needs of today's demanding "on-the-go" generation or internal group.
For maximum utility, systems help speed checkout, control inventory and improve operational efficiency via network-supported remote management and advanced database tracking tools.
LaptopsAnytime Systems are quite efficient and time-saving. Our customers have reported that a single 12-bay System can easily do 35 and (up to 100 checkouts) per day, which translates into the potential for tens of thousands of annual automated checkouts. And a 30-bay System can easily handle large populations of users in a busy location.
Our typical recommendation is to start small and scale your operations by purchasing additional kiosk systems according to your local user demand.
Note: Most LaptopsAnytime customers add on to their systems over time to meet increased user demand.
Unlike most companies that contract out most of its functions, LaptopsAnytime has spent over 12+ years offering its own proprietary software and hardware and combines them into award-winning Kiosk Systems that it offers across diverse markets. 
Customers benefit with LaptopsAnytime being   a one-stop shop as it concepts, designs, manufactures, assembles, sells and supports   its Kiosk Systems worldwide.
LaptopsAnytime is currently doing 4+ Million Annual Automated Checkouts and growing. Regardless of your industry, LaptopsAnytime will work with you to provide solutions to best meet your needs.
LaptopsAnytime partners with Higher Education, Public Libraries, Hospitals/Healthcare, Government, Commercial Aviation, Corporate/Industrial and other markets with group-based authentication security to make secure  asset checkout (and pickup) services   EASY to implement, manage and scale with    full accountability.
Unlike the status quo (e.g. desktop labs,  manual circulation counters, storage/recharging cabinets), LaptopsAnytime Systems meet the increasing needs of diverse user populations and their management.
In all markets, LaptopsAnytime Systems provide: 
Reliable On-Demand Tech Access    with Full Accountability 
Proper Ergonomics & ADA Accessibility 
Software Tools to Manage and Scale Checkout (and Pickup) Programs 
Full Administrator Control
Continually Updated Software via Annual Software License 
Continually Updated Hardware per Hardware Service Level Chosen (3-Yr Platinum Plus, 4-Yr Platinum    and 5-Yr Gold)

Question 5

WHAT IS THE EXPECTED LIFETIME OF A LAPTOPSANYTIME KIOSK SYSTEM?

Accepted Answer

Forever, via purchase of “new” laptops/chromebooks/tablets/110V portable power chargers on the part of the customer and “new” equipment to handle the new devices on the part of LaptopsAnytime. 
At highest plan level, Platinum Plus, we offer "Free SmartBay Upgrade Once Every 3 Years" to coincide with many institutions' planned device refresh programs. If your planned refresh is not 3 years and is say closer to 4 or 5 years, then Platinum or Gold Levels, respectively, would be a better fit.

Question 6

WHAT LAPTOP MODELS DOES LAPTOPSANYTIME SUPPORT? CAN YOU BUILD AROUND NEW LAPTOP MODELS?     IS IT TRUE THAT LAPTOPS CHECK OUT MORE OFTEN THAN TABLETS?

Accepted Answer

LaptopsAnytime support numerous Enterprise Laptop Models from all the major manufacturers plus some Chromebooks and iPads.
Default systems with custom bays are configured around particular laptops, chromebooks, tablets and portable 110V power chargers. We have designed well over 100+ different laptop and tablet models and we continually support hundreds of organizations with their changing device needs. 
You may contact us to request a particular brand or model and we can discuss what is involved. Please call us at 1.877.836.3727 for details.
Our data indicates laptops can check out 4 or 5 times as often as other types of devices such as Chromebooks and iPads. This should definitely be taken into consideration when it comes to deciding what device(s) to dispense.

Question 7

WHAT RANGE OF ASSETS CAN LAPTOPSANYTIME SYSTEMS HANDLE WITHIN ITS KIOSK SYSTEMS? ARE YOUR BAY SYSTEMS DESIGNED ONLY FOR SHORT-TERM?

Accepted Answer

In addition to Laptops, Chromebooks,Tablets and 110V Portable Power Chargers, LaptopsAnytime Systems can be used to securely manage critical assets and sensitive materials, e.g. Narcotics, Confidential Documents, Critical Industrial Equipment, with full accountability.
Most LaptopsAnytime customers view automation  as a means of reducing the dependence on over-burdened staff and lowering long-term costs while increasing  device circulation and access.
While this approach is primarily geared to high-volume, short-term checkouts, systems can be configured with both bays and doors to enable programs that incorporate both short- and long-term checkout. Review Product Info page for more info.

Question 8

WHAT IS THE DRIVING FORCE BEHIND CHARGERSANYTIME PORTABLE 110V  CHARGING KIOSK SYSTEMS? AND CAN THEY BE ADDED TO LAPTOP SYSTEMS?

Accepted Answer

In short, the rise in the numbers of BYOD users    who bring their own devices and an insufficient number and availability of wall outlets leads to an ever increasing demand for smart portable 110V power.
Older buildings are particularly lacking and re-wiring/adding outlets to these facilities can be cost-prohibitive. Furthermore, newer facilities oftentimes force end users to sit in designated areas for available wired power. And it is never enough!
Charging Kiosk Systems which can be standalone or can added to supplement Laptop Kiosk Systems (see Combo Kiosk Systems) offer a flexible solution to the issue of portable power with 12- or 24-chargers in each 30”w Host Kiosk System (see Charger Kiosk Systems).

Question 9

DO LAPTOPSANYTIME SYSTEMS HAVE SPECIAL POWER AND NETWORK REQUIREMENTS?

Accepted Answer

LaptopsAnytime Systems use standard 3-prong, 110V (or international equivalent) power outlet, no need for dedicated circuit. One Ethernet port needed per Kiosk System and one power outlet needed per each Kiosk Cabinet. Max Amp Load (12-bay System): 6 Amps
Internet Requirements:
Standard Broadband 1-10 MB is the minimum and likely your broadband will be more than sufficient.

Question 10

CAN WE CHOOSE BAR CODE, MAGNETIC SWIPE CARD OR RFID READER FOR USE ON THE LAPTOPSANYTIME KIOSK SYSTEMS?"

Accepted Answer

Yes, we will configure according to your needs.

Question 11

CAN WE PLACE OUR COMPANY'S/EDUCATIONAL INSTITUTION'S INTERNALLY LICENSED PROGRAMS AND APPLICATIONS ON THE INDIVIDUAL COMPUTING DEVICES? WHAT DO OTHER INSTITUTIONS DO?

Accepted Answer

Yes. You are in control of the image on your devices.
Most institutions install a common set of applications that covers their user group including Web Browsers, Word Processing, Spreadsheets, Connectivity Software, Graphics Software, etc. 
For our Public Sector clients, LaptopsAnytime encourages the use of Faronics Deep Freeze as a means to reset laptops back to a pre-set state and wipe away user sessions. Digital footprints are erased upon every return to the kiosk system or reboot of a device.
Time Management Software is also popular in many public libraries as a means of managing user sessions.  
Note: You can install different software packages on different devices. This can not only be tracked by the LaptopsAnytime System, but can be presented as different options to the end users.

Question 12

DOES A DEVICE NEED TO BE RETURNED TO THE SAME BAY THAT IT WAS CHECKED OUT FROM?

Accepted Answer

No, a device can be returned to any open bay in the same kiosk. This allows for quick returns by large user groups.
A device can also be returned to another kiosk as long as those kiosks are set up under central circulation (which is an optional feature).

Question 13

ARE LAPTOPSANYTIME SYSTEMS SPACE-SAVING AND ERGONOMIC/ADA COMPLIANT/ACCESSIBLE?

Accepted Answer

Yes, LaptopsAnytime Systems are very space-saving (up to 30 devices in 5 linear feet) and have been designed with ergonomics and ADA reach requirements in mind. 
The footprint on a 12-bay kiosk is 30”w x 29”d (at its deepest point) x 60.5”h.

Question 14

DOES LAPTOPSANYTIME SUPPORT FOREIGN LANGUAGES ON THE KIOSK SYSTEMS?

Accepted Answer

Yes. LaptopsAnytime Kiosk Systems can accommodate up to “2” other foreign languages in addition to English. It is the responsibility of the Facility to translate the customized English text into additional languages, Spanish, Chinese etc.

Question 15

CAN THE LAPTOPSANYTIME KIOSK SYSTEM BE SET TO TEMPORARILY HOLD ONTO DEVICES SO THAT THE FACILITY CAN DO SCHEDULED MAINTENANCE, RE-IMAGING ETC.?"

Accepted Answer

Yes, the LaptopsAnytime Kiosk System can be temporarily set to hold onto devices for facility maintenance.

Question 16

DOES LAPTOPSANYTIME KIOSK SYSTEM MANAGEMENT SOFTWARE ALLOW CHECKED OUT DEVICES OFF PREMISES?

Accepted Answer

It depends upon the local use case. You can manage your devices any way you want. 
Note: Public Libraries prefer on premise use while most Higher Ed institutions and other markets allow flexibility.

Question 17

HOW DOES LAPTOPSANYTIME ENSURE THAT LAPTOPS STAY FREE FROM VIRUSES AND PROTECT USER DATA AND USER SESSIONS? HOW DOES THE SYSTEM MANAGE SOFTWARE UPDATES? IS THIS ONLY FOR LAPTOPS?

Accepted Answer

LaptopsAnytime encourages use of 3rd Party Software such as Faronics Deep Freeze (of which LaptopsAnytime is an authorized reseller) or use of Windows Policies to reset laptops back to pre-set state and wipe away user sessions. Digital footprints are erased upon every return to the kiosk system or reboot of a device.
Deep Freeze can be configured to provide a scheduled maintenance window where any changes made by 3rd party applications will become permanent. Additionally some applications can be redirected to an optional unprotected portion of the disk. The unprotected portion of the disk could either be a disk partition, or an area created by Deep Freeze called ThawSpace. Applications redirected to an unprotected portion of the disk will retain their updates even after a reboot.
Yes, Deep Freeze is only for the laptops. For iPads, Apple Configurator 2 and an MDM purchased by customer are used to reset iPads back to preset state.

Question 18

IF A SERIES OF DEVICES OR ONE LAPTOP BAY WITHIN THE KIOSK IS IN NEED OF REPAIR, DOES THAT BRING THE WHOLE KIOSK SYSTEM DOWN?"

Accepted Answer

No, in that case an individual bay can be blocked by the administrator and the rest of the bays will continue on.

Question 19

DOES LAPTOPSANYTIME HAVE LOCAL/REGIONAL TECH SUPPORT AVAILABLE FOR WHEN IT IS NEEDED?

Accepted Answer

Yes, in Northern and Southern CA, North TX, OH, PA and FL. 
Note: Most Kiosk System issues can be solved remotely or with guidance over phone/email. If serious issue occurs, we would send someone out to assist on-site as needed.

Question 20

HOW CAN I OBTAIN A FORMAL QUOTE FROM LAPTOPSANYTIME? HOW LONG IS SHIP TIME AFTER RECEIPT OF PURCHASE ORDER?

Accepted Answer

Please do not hesitate to contact LaptopsAnytime at 877.836.3727 or info@laptopsanytime.com to discuss your use case and how we can best support you.
The ordering process is as follows:
Request a Formal Quote via LaptopsAnytime.com website, email or phone.
Send Signed Quote and Purchase Order or Contract Agreement to LaptopsAnytime.
If tax-exempt, please furnish Tax-Exempt Form.
Typical ship time from receipt of order  is 8-weeks. 
This timeline is based on (a) receipt of order, (b) receipt of devices at our plant in Hayward, CA and (c) finalization of custom graphic design. Note: Custom orders have extended delivery times.

Question 21

HOW ARE LAPTOPSANYTIME SYSTEMS SHIPPED? DO YOU OFFER INSIDE DELIVERY? DOES LAPTOPSANYTIME SHIP INTERNATIONALLY?

Accepted Answer

LTL Freight. Crates arrive on casters and can be easily transported to their final destination. 
LaptopsAnytime can ship internationally via either air freight or ocean freight. Contact us for details.

Question 22

DOES LAPTOPSANYTIME HAVE SUGGESTIONS FOR HOW OUR USERS CAN BEST DEAL WITH COVID-19?

Accepted Answer

Please see our “Embracing Change” document. Encouraging daily use of disinfectant wipes is paramount to staying safe.

Question 23

DO YOU HAVE A VIDEO PAGE WITH A COLLECTION OF LAPTOPSANYTIME VIDEOS?

Accepted Answer

Yes, Click Here

Question 24

WE ARE INTERESTED IN PARTNERING OR COLLABORATING WITH LAPTOPSANYTIME. IS THAT POSSIBLE ON A FACILITY OR A 3RD PARTY LEVEL?

Accepted Answer

Contact us today at 877.836.3727 and/or email us at info@laptopsanytime.com. We look forward to speaking with you.

Questions & Answers

Level 1: General Questions